SCOPE: ALL MC FAULKNER AND SONS, INC. Bear Claw Thumbs ®
MC FAULKNER AND SONS, INC. warrants its standard Duty Bear Claw® Thumb to be free from defects in material or workmanship for a period of (12) twelve months or 2000 hours whichever comes first. MC FAULKNER AND SONS, INC. warrants its severe Duty Bear Claw® Thumb to be free from defects in material or workmanship for a period of (6) six months or 1000 hours whichever comes first The warranty period will begin on the documented date that the attachment is first placed in service. If this documentation is not available then the period will commence on the date the attachment was shipped from the MC FAULKNER AND SONS, INC. facility.
MC FAULKNER AND SONS, INC. products must be utilized in approved applications, defined as applications for which the attachment was originally designed and use intended for use by MC FAULKNER AND SONS, INC. Installation must have been properly performed according to MC FAULKNER AND SONS, INC. instructions and training given in the safe operation and proper use of each product as appropriate.
MC FAULKNER AND SONS, INC. will, at its option, repair or replace, FOB our facility in Gorham Maine, any standard or heavy-duty product that in its judgment is defective.
Where a service part has failed it shall be the policy of MC FAULKNER AND SONS, INC. to send a replacement part and an invoice for that part. Upon return of the original part to MC FAULKNER AND SONS, INC., a credit will be issued to the dealer if, after examination by MC FAULKNER AND SONS, INC., the part in question is judged defective.
MC FAULKNER AND SONS, INC. will make allowances for work performed on products deemed defective after examination of the defective product either by having the attachment returned to our facility, freight prepaid, or by photographic evidence clearly showing the problem area and/or details of failure. Written approval is required from MC FAULKNER AND SONS, INC. PRIOR to the performance of all warranty work, in order for a warranty claim to be honored.
Warranty will NOT apply to:
1. Failures that in MC FAULKNER AND SONS, INC.'s determination were the result of misapplication or misuse, negligence, lack of appropriate user training, accidental damage, failure to perform maintenance and/or improper installation.
2. Component parts not manufactured by MC FAULKNER AND SONS, INC., including all wear parts (e.g Hydraulic Cylinders) will carry the warranty extended by the supplier; MC FAULKNER AND SONS, INC. responsibility for these items will equal the warranty offered by the supplier.
3. Any equipment that has been repaired or altered in any manner without the express written approval of MC FAULKNER AND SONS, INC. will void all warranty. Once a product is determined to be defective and it has been determined it can be field repaired, MC FAULKNER AND SONS, INC. will provide parts (if necessary), a written repair procedure and will authorize maximum time allotted to accomplish the repair via a Warranty Claim and Authorization Form.
Labor will be paid at 70% of the Dealer's retail labor rate, subject to change without notice. No provisions will be made for incidental or consequential damages, mileage, travel time, overtime, downtime, or special freight charges.
In the event where an MC FAULKNER AND SONS, INC. product or component must be returned, MC FAULKNER AND SONS, INC. will send by fax a Return Goods Authorization (RGA) to claimant. Please refer to the RGA number on all shipping documents and future correspondence.
Approved dealer warranty expense will be reimbursed with a Credit Memo against future business placed with MC FAULKNER AND SONS, INC.
MC FAULKNER AND SONS, INC. Industries, Inc. reserves the right to make changes of any type to its products at any time without obligation to make changes or alterations to products previously sold. MC FAULKNER AND SONS, INC. also reserves the right to alter this warranty policy and/or its terms at any time. This warranty is in lieu of all other/or previous warranties either express or implied. No other persons or company is authorized to act on behalf of MC FAULKNER AND SONS, INC. or authorized to assume for MC FAULKNER AND SONS, INC. any liability in connection with the sale and use of MC FAULKNER AND SONS, INC. products other than as set forth herein.